Hi -
My name is Rafi Spero and I am the founder of NeatReceipts. I wanted to take a moment to address some of the issues raised in this forum.
1. We take customer support very seriously at NeatReceipts. We provide free technical support (phone or email), pay for shipping on returns and provide free updates and upgrades. We have always honored our 30 day money back guarantee.
2. I am not familiar with the problem of slick receipts. We switched scanners back in February which utilizes a different tracking system that pulls in documents when you scan. I personally tested the mechanism and can assure you that it works very well.
3. Our price on our website is 229.95. You can purchase at a number of different web store fronts for 199.95 including: TigerDirect, CDW, TechDepot, Softmart, MobilePlanet, eCost, PC Mall and others.
4. Our software file is proprietary yet we work quite well with Quicken, Quickbooks, MS Money, PDF, Excel, Word, HTML and CSV. We currently support these applications for 2004. When we release our 2005 version (which all current users get a free upgrade to) we will support all applications listed above for 2005.
Again, we take our customers seriously and value their input and any issues they encounter. Feel free to email me directly at rspero@neatreceipts.com
Sincerely,
Rafi Spero